If you believe that we made an error with your transfer, please contact us at within 180 days of the transfer so we can look into it. We will review your request as soon as we can, and should you contact us outside of our business hours, we might process your request on the following day, but that will never impact your refund rights. We will process your refund if (a) the funds have not been delivered or made available to the recipient’s account you indicated to us, and (b) we receive your request within the 30 minutes of your transfer being initiated. Send us an email at and give us as much information as possible so we can identify your transfer with certainty, otherwise, we might not be able to refund the transfer for you.įor example: Could you please refund the transfer XXXXXX, that I sent to XXXX on the XXXX at XXXX. In accordance with CFPB Regulations, you are entitled to request a refund in the 30 minutes of initiating a transfer with us. You have two different rights to refunds: Please note that we would not accept any non-US ID documents. military ID, visa, employment authorisation card, refugee document) Other US government-issued cards (incl.We may require additional documents, but you would be informed directly if that's the case. It's super easy to verify your account at Taptap Send: send us an ID and a selfie when you are prompted to, and your sending limits will be lifted. The only limitation is if you visit a state where we are not licensed yet: you will not be able to send and in that case, we will let you inform directly via the app. Once you have an account with us, you can send from any location (other licensed state or even from abroad). If your state is not covered yet, please know that we are doing our maximum to obtain a license in all of the States before the end of the year. You need to be a resident of one of the states we are licensed in. If you want to do so, you can advance the cashout fees for your recipients (where applicable). We are transparent and we never charge hidden fees! The amount you send will not impact the fee. We will not charge fees!įor DRC, we will charge a very small fixed fee and that’s it. We review the rate every day and always fight to get you the best deal available. You can send money to all corridors we service, without restriction.įor all destinations except DRC, you only pay a small percentage of the exchange rate. You will have to provide us with a home address, a billing address and physically be located in a state that we are licensed in to open an account. You need to be a resident in one of the states we are licensed in (see list below). Aucune affiliation ou promotion de Taptap Send n’est impliquée.What do you need to open an account at Taptap Send? Les marques, noms commerciaux et logos affichés sont des marques déposées de leurs propriétaires respectifs. Si vous avez des questions sur Orange Money, si votre bénéficiaire rencontre des soucis, si vous avez des questions sur Wizall, rappelez-vous que notre service client est toujours là pour vous aider ! Ci-dessous un exemple d'un contact à qui vous avez envoyé avec chaque partenaire : Pour changer de partenaire, en gardant le même contact, choisissez de modifier à la fin du transfert et cela créera un nouveau bénéficiaire, par exemple S amba Diop (Wizall). Par exemple, si vous envoyez à Samba Diop avec Orange, après votre envoi, Samba sera affiché comme Samba Diop (Orange) dans votre liste de bénéficiaires sur Taptap Send. Une fois que vous avez sauvegardé un contact en envoyant avec un certain partenaire (par exemple Orange), votre contact sera affiché avec le partenaire en question. Vous pouvez changer jusqu'au dernier moment en cliquant sur "Modifier" : Faites très attention lorsque vous entrez le numéro de téléphone, que ce dernier soit bien correct et que vous n'envoyez pas de l'argent à quelqu'un d'autre !ĭans l'application, lorsque vous entrez un nouveau bénéficiaire, vous devrez choisir le partenaire que vous préférez utiliser : Nous sommes ravis de proposer un nouveau partenariat au Sénégal : en plus de Wizall, vous pouvez dorénavant envoyer avec Orange Money !Īssurez-vous que votre bénéficiaire dispose bien d'un numéro de téléphone Orange et que le porte-feuille électronique est bien activé avant d'envoyer votre transfert.Īttention, contrairement à Wizall, les transferts envoyés vers Orange ne sont ni modifiables, ni remboursables.
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